Shipping & Return Policy


Allow 1 business day for processing your order. Orders placed after 2PM will ship the next business day. You will receive an order confirmation email and an email with tracking info when your order has shipped.

Standard Shipping is $12.50 via Australia Post who will deliver within 3-5 days on average.

Express Shipping is $22.50 via Australia Post Express who aim to deliver between 1 to 2 days depending on area.

Please note, we have no control over Australia Post delivery times.

International Orders

We ship to New Zealand and the Pacific Islands for A$22.50 per order.
Please allow a minimum of 3-5 business days for processing and delivery of your order. We ship with Australia Post and its international partners.
Please note that we have no control over the time frame or reliability of delivery of your order once we have placed it into the care of Australia Post.

Auto-Order Program

If you would like to sign up for our auto-ship program, please e-mail us at

Colour Match Guarantee

We have a FREE colour exchange on our Scar & Wrinkle Concealer Kit / Single Applicator for 1st time customers! Just email us at and let us know if you need to go a shade lighter or darker.
Unfortunately, we cannot offer a free colour exchange for international customers because of the shipping expense.

Return Policy

Our 30 Day Money Back Guarantee applies to first time customer purchases made on only. We do not refund any refill items such as primer, applicators, tool kits, tips. We do not refund the shipping cost.
To return your product, please email us on to advise of your return then send the product back to us within 30 days of ordering to:
Dermaflage Australia
PO Box 510
Baulkham Hills NSW 2153
Refunds can take up to 1 week to process and then an additional 3-5 business days for the funds to post back to your account.
Please understand that this refund policy is strictly for purchases made on this website ( If you purchase from our USA site or from another of our retailers (Amazon, eBay, Dermstore, etc.) follow their return policy as listed on their site.